Brian A. Conway, DMD DDS  

 

New Software to run the practice makes it easier for patients to understand there bills insurance portions.  Move from Dentrix to Practice-Web Dental Software yields faster payment from insurance companies with more understanding of the benefits.
Answers to common questions and other helpful insights

 

 December 1, 2008 our staff took on the monumentous task of convertered from Dentrix an older platform computer data base to a newer more efficient, secure and company that ensures growth in the right direction.   A large company purchased Dentrix a few years ago and the service has not been what it was prior to the purchase.  The new program, Practice-Web is simpler, more direct, faster and the reports and bills are easier for staff and patients to understand.

Insurance Database research for Inusrance plans and verification of patient's employer status is still accomplished with Trojan services.  Trojan links to our Practice-Web software in a direct fashion since Practice Web is open source written programing code.  This feature allows Trojan to easily interface with our new software.  More detail is provided to our staff about your individual insurance plans.  This helps us estimate more accurately and help you save money.  

Direct Connect processing of Insurance claims over the internet speeds the information.  For e.g. MetLife insurance can have a real time response with an inquiry about two different treatment plans that are presented while the patient is comfortably waiting in the chair.  Real Time response is about 3 - 5 min or less.  I hope Deltal Dental does this too.

NEA attachments are another company that work directly with Direct Connect and Practice-Web to attach X rays, pictures, charting information and supporting documentation that otherwise would have to be sent by mail.  Again, the payment of insurace claims is cut in half from using this forum as compared to regular US Postal Mail.

Apteryx and Suni provide software and sensors to keep radiation exposure to a minimum.  Dr. Conway wants to assure that we have the latest x ray equipment and the staff is trained to safely take minimal dental X rays.  These software packages facilitate sending x rays to other dentists for help in diagnosing, and colaboration of complex treatment plans.  What this means for you patients is that you receive the best treatment you can receive.  Referal to specialist have the x rays in hand and at a perfect clarity for their use to diagnose and not have to retake x rays.  Dr. Conway is working together with other professionals to provide you with the best care possible.

Thank you to Practice Web technical staff.  They mentioned that out of all the conversions they have never seen any dental practice use such detail in the way we use the detnal software and the care in our descriptions of procedures and notes.We take this observation as an objective compliment comparing us to other practices.  They complimented us on or accuracy and detail with regards to notes and accounting.  My staff prides itself  as caring enough to make sure we do the very best we can for our patients and document accurately everthing to can help provide a better result in patient treatment.   Again, Thank you, to Practice Web techical teem.

Layers and layer of  security to  keep your data safe.  It is more difficult for the staff to utilize these techniques, but again  keeping information safe for patients is a major concern of Dr. Conway's.

New phone systemt is coming in the next 5 months.

And our office is not hear yet, but as soon as we can provide it, we will.  

Thank you for your loyalty and patronage.  We sincerely appreciate your business and must add that we look forward to seeing you each visit .

Sincerely,

Dr. Brian Conway