FEES AND INSURANCE

Payment is expected at the time of service unless prior arrangements have been made. 

Consultations with our Office Manager can be arranged to discuss your insurance coverage and appropriate financial arrangements. We will gladly assist you in obtaining your dental insurance benefits. For increased accuracy and speed, your claims will be submitted electronically.

We are committed to doing all we can to make your treatment affordable and stress free. We are a Delta Dental Preferred Provider and accept most insurance plans. Please contact our office for more information on your specific insurance information. As a courtesy to you, we will be happy to file your insurance claim after we receive verification of an accepted insurance policy. Unless other arrangements have been made prior to your appointment, our office requires that you pay your estimated co-pay at the time of service. We prefer Cash, ATM, or Check. We accept Visa and MasterCard and provide CareCredit.

CareCredit is a flexible payment program and with CareCredit you can

• Start treatment immediately
• Enjoy low monthly payments
• Finance up to 100% of the treatment cost
• Choose between several payment options
• Pay no upfront costs
• Pay no annual fees

CareCredit is a revolving charge account that is easy to use, takes just minutes to apply and is ideal for all treatment costs not covered by insurance.

We monitor the insurance payment process with your insurance provider to maximize your insurance benefits. We utilize Trojan's dental insurance database to provide each patient with standardized insurance coverage benefits. Trojan will provide our patient's dental benefit information in a concise, easy to read format on our computer. Our service includes unlimited access to assistance with benefit requests and insurance issues. The Trojan report allows us to explain a summary of your insurance plan. This is helpful for patients to review when reviewing planned dental treatment. Trojan's printed condensed information sheet is available upon request. If you have any question about your plan, "how much they pay ?", your coverage,  insurance terminology, or why your allowed coverage does not always cover your dentist's fees, you can use the following link to help.  How Insurance works? .

Dental insurance is a contract between you, your employer and an insurance company. The dentist is only here to assist the patient in obtaining your available benefits.  We realize that insurances are limited, but we want to help you obtain every avenue of payment so we can provide you with quality dentistry.  We recognize that every little bit helps therefore we accept assignment of benefits (payment from insurance companies) because we understand that any payment toward your dental procedures are helpful.  Ultimately, you are responsible to the dental office for any fees not paid by your insurance. Please feel free to discuss your concerns with our office staff to avoid misunderstandings.

Residual balances and payments:  When we bill an insurance company for your dental work the estimate can be off from our estimate.  The insurance company will send you a notice of the payment, and later sent the payment to our office.  Since the payment is less than expected from your insurance company, your account will reflect a residual balance due.  We appreciate you paying this within 10-14 days from the date we bill you for the residual balance or if we can have your credit card on file we will clear the minimal balance from your account.  We will always notify you by phone when doing so.  This is another way to make you treatment flow easier without hassle.  Care credit is also another way to handle small residual balances.

We keep costs and fees from rising by keeping expenses and employee time contained.  We desire to spend staff time on dentistry, not billing and insurance issues.  Help us help you.  Dr. Conway